Privacy Policy

The Cove Workspace Pty Ltd ABN 13 616 813 668 (Cove) offers a boutique, premium co-working space and associated services and facilities (Services). Cove enters into membership agreements with persons for the use of Cove services.

This Privacy Policy sets out how we will collect and manage personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and its Australian Privacy Principles (APPs).

Under the Privacy Act, personal information is defined as

"information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable" (Personal Information).

We are committed to ensuring that any Personal Information you provide to us is appropriately protected. By providing Personal Information to us, you consent to our collection, use, storage, disclosure and management of your Personal Information in accordance with this privacy policy.

We may change this Privacy Policy at any time by publishing the amended version on the Cove Member Network

1. What Personal Information do we collect and hold?

In providing the Services, we may collect Personal Information from you, including your:

• name;
• contact details (for example, email address and telephone number);
• the manner and extent to which you use the Services.

To the extent necessary to ensure the health and safety of other members who use the Services, we may
also collect and hold Personal Information from you that is sensitive information under the Privacy Act,
including health information.

2. How do we collect Personal Information collected?

Cove collects information in a number of ways, including:

• through your access and use of the Services, the premises and the Cove Member Network;
• when you complete a membership agreement with us; and
• through general correspondence with us.

3. Purposes for which we collect, hold, use and disclose your Personal Information.

The Personal Information we collect from you is principally used to administer your membership agreement in order for you to receive the Services.

Financial information is collected for the purpose of obtaining payment for the Services, and business information is collected for the purpose of registering you as a member with Cove.

Information about you as a member is also used to facilitate your access to our information technology services.

Sensitive information we collect from you is used only to the extent necessary to ensure the health and safety of other members who use the Services.

Member information may also be used for quality assurance and evaluation purposes, to help ensure that our services, programs and equipment are of high quality.

We receive and store certain types of information when you interact with the Cove Member Network and information systems. We may use this information, together with other information we hold about you, to develop new services or to improve the services we provide to our members more generally.

We may also use your Personal Information for marketing our services, administering and operating our online presence and providing you with information about the services and other services that you have requested or that may be of interest to you. We may use an "email management system" to automate the management and dispatch of these emails. The personal information that the email management system collects and holds about you is used by us to:

• ensure that you only receive correspondence that you have informed us that you wish to receive;
• insert your personal information into our communications with you;
• determine whether the information that we send to you is suitable for your interests, information needs and profile;
• ensure that the email address that you have provided us is still operational;
• determine whether emails that we send to you are received by you;
• update a request that you make to us to unsubscribe from a publication that we send to you;
• review the effectiveness and relevance of our emails to you by collecting other statistical information.

If you do not wish for us to send you such emails, please contact us using the details below.

4. When will we disclose your Personal Information?

We may disclose Personal Information for the purposes described in this Privacy Policy to:

• employees, consultants, agents or contractors acting on our behalf;
• related parties, entities and trusts of Cove;
• external service providers in relation to events or functions held for members at Cove's premises;
• parties to whom Cove has outsourced various functions, including to service providers for the purposes of operation of the Cove Member Network, IT systems administrators, data entry service providers, professional advisors (including accountants, lawyers and business advisors);
• other members who use the Services; and
• regulatory authorities or government agencies or bodies where required by law.

We may also disclose Personal Information in other circumstances with your consent.

5. How do we hold your Personal Information?

Cove will take steps to appropriately protect your Personal Information including.

• physical security mechanisms to protect our hardcopy records; and
• security applications and software to restrict access to Personal Information we hold in electronic records.

6. How can you access and correction your Personal Information?

If you wish to seek access to the Personal Information we may hold about you or correct the Personal Information we hold about you, please contact us using the details below.

Depending on the nature of the request, we may ask you to provide us further information in order to verify your identity, put your request in writing and to complete an enquiry form, which we will send you.

7. Process for complaints

Cove takes the protection of Personal Information very seriously. If you think we have breached the Privacy Act or the APPs, or you wish to make a complaint about the way we have handled your Personal Information, please contact us on the details below.

8. Contact details

Contact: Courtney Norris
Email: courtney@covecowork.com.au
Phone: +617 3268 9500