The Cove Workspace Pty Ltd ABN 13 616 813 668 (Cove) offers a boutique, premium co-working space and associated services and facilities (Services). Cove enters into membership agreements with persons for the use of Cove services.
Under the Privacy Act, personal information is defined as
"information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable" (Personal Information).
1. What Personal Information do we collect and hold?
In providing the Services, we may collect Personal Information from you, including your:
To the extent necessary to ensure the health and safety of other members who use the Services, we may
also collect and hold Personal Information from you that is sensitive information under the Privacy Act,
including health information.
2. How do we collect Personal Information collected?
Cove collects information in a number of ways, including:
3. Purposes for which we collect, hold, use and disclose your Personal Information.
The Personal Information we collect from you is principally used to administer your membership agreement in order for you to receive the Services.
Financial information is collected for the purpose of obtaining payment for the Services, and business information is collected for the purpose of registering you as a member with Cove.
Information about you as a member is also used to facilitate your access to our information technology services.
Sensitive information we collect from you is used only to the extent necessary to ensure the health and safety of other members who use the Services.
Member information may also be used for quality assurance and evaluation purposes, to help ensure that our services, programs and equipment are of high quality.
We receive and store certain types of information when you interact with the Cove Member Network and information systems. We may use this information, together with other information we hold about you, to develop new services or to improve the services we provide to our members more generally.
We may also use your Personal Information for marketing our services, administering and operating our online presence and providing you with information about the services and other services that you have requested or that may be of interest to you. We may use an "email management system" to automate the management and dispatch of these emails. The personal information that the email management system collects and holds about you is used by us to:
If you do not wish for us to send you such emails, please contact us using the details below.
4. When will we disclose your Personal Information?
We may also disclose Personal Information in other circumstances with your consent.
5. How do we hold your Personal Information?
Cove will take steps to appropriately protect your Personal Information including.
6. How can you access and correction your Personal Information?
If you wish to seek access to the Personal Information we may hold about you or correct the Personal Information we hold about you, please contact us using the details below.
Depending on the nature of the request, we may ask you to provide us further information in order to verify your identity, put your request in writing and to complete an enquiry form, which we will send you.
7. Process for complaints
Cove takes the protection of Personal Information very seriously. If you think we have breached the Privacy Act or the APPs, or you wish to make a complaint about the way we have handled your Personal Information, please contact us on the details below.
8. Contact details
Contact: Courtney Norris
Phone: +617 3268 9500